Support
Buttons for Alexa help center
Start with the setup you are trying to use, or jump directly to troubleshooting if an existing routine stopped working.
Getting started
Automation
Android surfaces
Troubleshooting
Quick checks before you reinstall anything
- Test the routine in Alexa. Make sure the original Alexa routine still works.
- Test it inside Buttons for Alexa. If it works in the app but not the widget, focus on the widget/Android launcher rather than Alexa.
- Check the exact saved command. It should match the phrase you normally use to trigger the routine.
- Check the Alexa output device. Some routine responses can fail depending on whether output is set to “This device”, “the device you speak to” or a specific Echo. See details.
- Review Android background restrictions. Manufacturer battery management can prevent widget/automation actions from starting reliably.
- Redo Alexa login. If every routine fails, use the app settings to reconnect the Alexa account. Reinstall only if you need a full reconfiguration.
FAQ
Common support questions
Why does a routine work in Alexa but not from Buttons for Alexa?
First confirm the saved command matches the phrase that triggers the Alexa routine. Then check the routine output device and redo the Alexa login in Buttons for Alexa if all commands fail.
Why does my widget not respond?
Test the same routine inside Buttons for Alexa first. If the app works but the widget does not, reset widgets in the app, add the widget again and review Android background/auto-start restrictions.
How do I answer an Alexa PIN or follow-up question?
Open the saved routine, expand Advanced and record the second response in Optional answer to Alexa. Use it for a predefined PIN, security code, name, time or another short second response that should be sent after the first command.
What does PRO unlock?
Google Play currently lists ad removal, unlimited widget execution, on/off commands, Tasker support, labels/multiple routines and command execution from the main app among the PRO features.
How do I remove Buttons for Alexa access from my Amazon account?
Use Amazon’s account/app access management page to review and revoke access. If the location changes, use Amazon account security settings and look for connected apps or account access.